Storage West Green Privacy Policy
This Privacy Policy explains how Storage West Green collects, uses and protects personal data relating to its customers and prospective customers in the area served by Storage West Green. It is intended to comply with the UK General Data Protection Regulation and associated data protection laws. This policy applies whenever you use Storage West Green services, visit our premises, or otherwise interact with us as a customer or potential customer.
Who this Privacy Policy applies to
This Privacy Policy applies to all individual Storage West Green customers and prospective customers in the area, including persons who make enquiries, request quotes, sign contracts, use storage units, or act as authorised contacts for an account. It also applies to individuals who contact us on behalf of a business customer where we process their personal data.
Personal data we collect
Storage West Green collects and processes personal data that is necessary for the management and operation of storage services and related activities. The types of personal data we may collect include:
Identification data such as full name, date of birth and proof of identity details provided in documents you show us.
Contact details such as home or billing address, correspondence address, and any contact details you choose to provide to us.
Account and contract details such as storage unit number, contract start and end dates, payment status, rental charges, storage-related communications and your communication preferences.
Payment and billing data such as payment method, billing history, invoices, and records of transactions. Card and bank details are handled in line with applicable security standards and may be processed by specialist payment providers on our behalf.
Security and access data such as access codes, vehicle registration numbers used at our premises, CCTV images captured at our locations, and records of access events where applicable.
Communication data such as records of enquiries, complaints, feedback, and any correspondence you send to us, whether by post or through another communication method.
How we collect your personal data
We collect personal data directly from you when you make an enquiry, request a quote, sign a storage agreement, make a payment, or communicate with us. We may also receive personal data from third parties where this is necessary to carry out our contract with you or to verify your identity, such as credit reference checks or address verification providers where used. Where another person provides your details as an authorised contact or emergency contact, we will process that information on the basis that they have your permission to share it.
Purposes and lawful bases for processing
Storage West Green processes your personal data only where there is a lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract. We process your data to provide you with storage services and related support, including setting up your account, managing your contract, processing payments, providing access to units, issuing invoices and dealing with queries.
Compliance with legal obligations. We may process your personal data to comply with obligations under tax, accounting, regulatory or law enforcement requirements, such as retaining certain records for prescribed periods or responding to lawful requests from public authorities.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include ensuring the security of our premises, preventing and detecting fraud or misuse of our services, maintaining accurate records, improving our services, and managing business operations.
Consent. In some limited cases we may rely on your consent, for example for certain forms of direct marketing or where we collect optional information that is not essential to your contract. Where we rely on consent, you can withdraw it at any time by contacting us.
How we use your personal data
We use the personal data we collect for the following purposes:
To create and manage your account, issue contracts, administer bookings and provide access to your storage unit.
To process payments, handle billing queries, send reminders and manage any unpaid charges.
To communicate with you about your account, renewals, changes to terms and conditions, operational updates and important safety or security information.
To maintain the safety and security of our premises, including the use of CCTV and access logs where in place, and to investigate incidents or disputes.
To comply with legal obligations relating to finance, tax, regulatory reporting and record keeping.
To manage our business operations, including quality assurance, staff training, service improvement and the handling of complaints.
To send you information about our services or related offerings where this is permitted by law and where you have not objected or have given consent where required.
Data retention
Storage West Green keeps personal data only for as long as is necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements. In general:
Account and contract records, including contact and identification data linked to a contract, are retained for a period after the end of the contract in order to deal with queries, disputes or claims and to comply with statutory record keeping obligations.
Financial records, such as invoices and payment history, are retained for the period required under tax and accounting laws.
CCTV recordings and access logs are kept for a limited retention period, unless they are required longer for investigation of a specific incident, dispute or legal claim.
Where data is no longer required, it will be securely deleted, anonymised or otherwise removed from our active systems in line with our data retention procedures.
Data processors and sharing of personal data
Storage West Green may share personal data with trusted third parties who act as data processors on our behalf. These processors provide services such as payment processing, secure data storage, information technology support, and other operational services necessary for the running of our business. Each processor is required to handle personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection laws.
We may also share personal data with professional advisers, such as accountants, auditors or legal advisers, where this is necessary for the provision of their services to us and where appropriate confidentiality obligations are in place.
Personal data may be disclosed to public authorities, regulatory bodies or law enforcement agencies where required by law or where necessary to protect our rights, the rights of our customers or the safety and security of our premises.
We do not sell your personal data to third parties. If we are involved in a business reorganisation, restructuring or transfer of business operations, personal data relevant to the business may be transferred as part of that process, in which case appropriate safeguards will be applied.
International transfers
Where Storage West Green uses service providers or systems that are located outside the United Kingdom or the European Economic Area, personal data may be transferred to those jurisdictions. In such cases, we will ensure that appropriate safeguards are in place to protect your personal data, such as relying on adequacy regulations, contractual safeguards or other mechanisms recognised under data protection law.
Security of your personal data
Storage West Green takes appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. Measures may include restricting access to authorised personnel, maintaining secure storage and disposal processes, using secure systems, and regularly reviewing our security procedures. While we strive to protect your personal data, no system can be guaranteed as completely secure.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data processed by Storage West Green. These include:
The right of access. You can request confirmation of whether we hold personal data about you and request a copy of that data, together with information about how it is processed.
The right to rectification. You can ask us to correct or complete personal data that you believe is inaccurate or incomplete.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.
The right to restrict processing. You can ask us to restrict the processing of your personal data in specific situations, such as while we are verifying contested accuracy.
The right to data portability. In some cases, you can request that we provide personal data you have given us in a structured, commonly used and machine readable format, or ask us to transmit it to another controller where technically feasible.
The right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. If you object to direct marketing, we will stop processing your personal data for that purpose.
The right to withdraw consent. Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
These rights may be subject to legal restrictions, and we may need to request information from you to verify your identity before acting on a request. If you are unhappy with how we handle your personal data, you also have the right to lodge a complaint with a supervisory authority.
Changes to this Privacy Policy
Storage West Green may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. Any updated version will be made available to customers and will apply from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
