Storage West Green Terms and Conditions of Service

These Terms and Conditions govern the provision of storage and related removal and transport services by Storage West Green to you as a customer in the United Kingdom. By making a booking, using our storage facilities, or engaging our removal or transport services, you agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to both individual and business customers. If you are entering into this agreement on behalf of a business or organisation, you confirm that you have the authority to bind that entity.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or uses the services of Storage West Green.

We, us, our means Storage West Green as the provider of storage and related services.

Services means any storage, removal, transport, packing, loading, unloading, handling, or related services provided by us.

Storage unit means any container, room, locker, or other storage space allocated to you by us.

Goods means any items, property, or effects placed in our care, transported by us, or stored in a storage unit under these Terms and Conditions.

Contract means the agreement between you and us incorporating these Terms and Conditions and any written or electronic confirmation we issue.

2. Scope of Services

We provide storage units and may offer associated removal and transport services to move your goods to and from our facilities or other agreed locations. The precise scope of services for each booking will be set out in our quotation or booking confirmation.

Our obligation is to exercise reasonable skill and care in providing the services. We do not undertake to achieve any specific result beyond what is expressly agreed in writing.

3. Booking Process

You may request a quotation or provisional booking for storage, removals or related services by contacting us and providing accurate information about your requirements, including the volume and nature of goods, access conditions, addresses, and desired dates.

A booking is not confirmed until we issue a written or electronic confirmation setting out the services to be provided, the applicable charges and the proposed dates. We may decline any booking request at our discretion.

We may request a deposit or prepayment in order to secure your booking. If a deposit or prepayment is required, your booking will not be confirmed until it has been received in cleared funds.

You must inform us promptly of any changes to your requirements, including changes to dates, locations, access arrangements, or the type and quantity of goods. Changes may result in a revised quotation or additional charges.

4. Customer Obligations

You are responsible for ensuring that all information provided to us is complete and accurate. This includes details of the goods, any special handling requirements, access restrictions, parking limitations, and any relevant time constraints.

You must ensure that adequate access is available at all collection and delivery locations, including suitable parking, loading space, and any required permissions or permits. Any fines, penalties or additional costs arising from inadequate access or parking restrictions may be charged to you.

You are responsible for packing your goods safely and securely unless we have specifically agreed to provide packing services. Fragile or high-value items should be properly protected to minimise risk of damage.

You must not store or request us to transport any prohibited items, including but not limited to hazardous materials, explosives, flammable substances, firearms, illegal goods, live animals, perishable foodstuffs, or any item whose possession or transport would be unlawful.

5. Payments and Charges

Our charges for storage, removal, transport and any additional services will be detailed in your quotation or booking confirmation. Unless otherwise agreed in writing, all prices are stated in pounds sterling and are exclusive of any applicable taxes or statutory charges.

Storage charges are generally payable in advance for the agreed rental period. Removal and transport services may be payable in full or in part in advance, or on completion, as set out in your booking confirmation.

Payment methods and due dates will be specified in your invoice or confirmation. If payment is not received on or before the due date, we may suspend services, deny access to your storage unit, or exercise a lien over your goods until full payment is received.

We reserve the right to charge interest on overdue sums at the statutory rate applicable in the United Kingdom, calculated from the due date until the date of actual payment, as well as reasonable costs of collection.

Additional charges may apply for services not included in your original quotation, including but not limited to waiting time caused by delays outside our control, additional labour required due to underestimation of goods, special handling requirements, or changes to dates, times, or destinations.

6. Cancellations and Amendments

You may cancel or amend your booking by giving us notice in writing or via any communication method we expressly accept. The effective date of cancellation or amendment is the date on which we acknowledge receipt.

For storage services, if you cancel before the start date of the storage period, any deposit or prepayment may be refunded or retained in whole or in part, depending on the notice given and any costs already incurred by us. This will be stated in your booking confirmation or current tariff.

For removal and transport services, cancellation charges may apply, particularly where we have allocated vehicles, staff, or materials to your booking. The applicable cancellation fees will depend on the amount of notice given. Short-notice cancellations may be charged up to the full fee for the scheduled service.

If you request changes to the date, time, location, or scope of services, we will make reasonable efforts to accommodate your request but cannot guarantee availability. Changes may result in revised charges or additional fees.

If we must cancel or significantly amend your booking due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, accidents, industrial action, or equipment failure, we will notify you as soon as reasonably possible and offer an alternative date or a refund of any payments for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellation or amendment.

7. Access to Storage Units

Access to your storage unit will be provided during our advertised opening hours or as otherwise agreed. We may require reasonable identification or authentication before granting access.

You are responsible for securing your storage unit, including the use of suitable locks. You must not share keys or access codes with unauthorised persons. We are not responsible for unauthorised access resulting from your failure to safeguard keys or codes.

We may temporarily restrict access to the premises or to specific units for maintenance, safety, emergency, or security reasons. Where possible, we will provide prior notice of such restrictions.

8. Use of Storage Units and Prohibited Goods

Storage units are provided solely for the purpose of storing goods. You must not reside in, use as an office, or otherwise occupy any storage unit, nor carry out any business activity from within the unit, unless expressly agreed in writing.

You must not store in any storage unit goods that are dangerous, illegal, perishable, or otherwise prohibited by law or by these Terms and Conditions. This includes, but is not limited to, chemicals, solvents, gas bottles, fireworks, firearms, ammunition, drugs, toxic waste, asbestos, plants or animals, or any item that may cause nuisance or harm.

You must not cause any damage to the storage unit or the premises. Any damage caused through your act or omission, or that of your agents, contractors or visitors, may be repaired by us and the reasonable cost charged to you.

9. Waste Regulations and Disposal of Goods

You are responsible for ensuring that no waste or rubbish is left in common areas, corridors, loading bays, or within the storage unit, except in designated waste containers where provided and authorised. You must comply with all applicable waste management and environmental regulations.

You must not dispose of hazardous or restricted waste through our premises or facilities. Such items must be handled and disposed of in accordance with relevant laws and regulations at authorised facilities.

If you leave goods, packaging materials, or waste behind after vacating a storage unit or after a removal or transport service, we may arrange for their removal and disposal. The reasonable cost of removal and disposal may be charged to you, together with any statutory charges or penalties incurred by us.

If you fail to pay storage charges or other sums due, we may, after giving reasonable notice and in accordance with applicable law, exercise a lien over your goods and ultimately arrange for their sale or disposal to recover amounts owed. Any surplus proceeds after deduction of amounts due and reasonable costs will be held for you.

10. Our Liability

We will exercise reasonable skill and care in handling, transporting, and storing your goods. However, our liability to you is subject to the limitations set out in this clause and elsewhere in these Terms and Conditions.

We are not liable for any loss or damage to goods arising from inherent defects, natural deterioration, inadequate or improper packing by you or third parties, normal wear and tear, or where goods have been stored or handled contrary to our instructions or these Terms and Conditions.

We are not liable for any loss or damage caused by events or circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, strikes, lockouts, industrial disputes, severe weather, flooding, fire not caused by our negligence, or failure of utilities or transport networks.

Unless we have agreed specific insurance or extended liability with you in writing, our liability for loss or damage to goods, whether arising in contract, tort, negligence or otherwise, shall be limited to a reasonable sum per consignment or per storage unit, having regard to the charges paid and typical values for such services. Details of standard liability limits are available on request.

We are not liable for indirect, special, or consequential loss or damage, including loss of profit, loss of business, loss of opportunity, or emotional distress, even if we have been advised of the possibility of such loss.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under the law of England and Wales or other applicable UK law.

11. Customer Insurance

You are responsible for arranging appropriate insurance cover for your goods while they are in storage or in transit, unless we have agreed to provide insurance under a separate written arrangement. You should ensure that any insurance policy covers the full replacement value of your goods and is suitable for the type of storage and transport involved.

We do not act as your insurer by default and our charges do not include insurance unless expressly stated. Any insurance we arrange at your request will be subject to the terms and conditions of the relevant insurer or policy and may involve additional charges.

12. Indemnity

You agree to indemnify us and keep us indemnified against any claims, demands, actions, damages, losses, costs, and expenses, including legal fees, arising from or in connection with your breach of these Terms and Conditions, your use of the storage unit or our services, or any act or omission by you or persons under your control that causes loss or damage to us, our staff, other customers, or third parties.

13. Termination and Vacating Storage Units

Either party may terminate storage services by giving the period of notice specified in the applicable tariff or booking confirmation. If no specific notice period is stated, a reasonable notice period will apply.

On termination of storage services, you must remove all goods from your storage unit, leave it clean and in good condition, and return any access devices or keys supplied. If you fail to remove your goods by the termination date, we may treat the goods as abandoned and exercise our rights to remove, store, sell or dispose of them in accordance with applicable law and these Terms and Conditions.

We may terminate the contract immediately if you are in material breach of these Terms and Conditions, including but not limited to non-payment of charges, storage of prohibited goods, or misuse of the premises, and you fail to remedy the breach within a reasonable time after being notified.

14. Data Protection and Privacy

We may collect, store, and use personal data relating to you and, where applicable, your authorised representatives, for the purposes of administering your contract, providing services, managing your account, and complying with legal obligations. We will handle personal data in accordance with applicable data protection legislation in the United Kingdom.

We may use CCTV or other monitoring systems on our premises for security, safety, and operational purposes. Any images or recordings will be processed in accordance with applicable law.

15. Complaints and Dispute Resolution

If you have a complaint regarding our services, you should raise it with us as soon as possible, providing full details of the issue and any supporting information. We will investigate the matter and respond within a reasonable time.

We will endeavour to resolve disputes amicably. If a dispute cannot be resolved through our internal process, you may have the option to pursue alternative dispute resolution or legal proceedings, subject to the governing law and jurisdiction clause below.

16. Amendments to These Terms and Conditions

We may amend these Terms and Conditions from time to time. Any changes will generally apply to new bookings and renewed storage periods. For ongoing storage contracts, we will provide reasonable notice of any material changes and specify the date from which they will take effect.

If you do not agree to proposed changes that materially affect your rights or obligations, you may terminate your storage contract by giving us notice before the changes take effect, subject to settlement of any outstanding charges.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another suitable provider, provided that this does not materially reduce the level of service to you.

These Terms and Conditions, together with any quotation, booking confirmation, or other documents expressly incorporated, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or arrangements.