Westgreen Storage Terms and Conditions

These Terms and Conditions set out the basis on which Westgreen Storage provides storage-related services in the UK. By making a booking, using a storage unit, or arranging any associated service, the customer agrees to comply with these terms in full. These conditions are designed to protect both the customer and the provider by establishing clear rules on booking, payment, cancellations, liability, and the handling of goods, including items subject to waste regulations.

In these terms, references to “we,” “us,” and “our” mean Westgreen Storage, and references to “you” or “customer” mean the individual or business making the booking or using the storage services. The service may include short-term or long-term storage, access to a unit or space, and any ancillary services agreed in writing. Nothing in these terms affects your statutory rights as a consumer where applicable.

These terms apply to all storage services supplied by Westgreen Storage unless otherwise agreed in writing by an authorised representative. Any variation must be expressly confirmed and will only apply to the specific arrangement to which it relates. If there is any inconsistency between these terms and a written agreement signed by both parties, the signed agreement will take precedence to the extent of that inconsistency.

Booking Process

To begin the storage booking process, you must provide accurate and complete information, including your full name or trading name, contact details, billing information, and any other details reasonably requested. We may require identification, proof of address, or business verification before confirming a booking. Your booking is not complete until we have accepted it and, where relevant, received any required deposit or initial payment.

Availability may change at short notice, and the submission of a booking request does not guarantee allocation of a unit or storage space. We reserve the right to refuse or cancel a booking where we reasonably believe the service may be used in breach of law, these terms, or any applicable safety requirement. We may also decline bookings where information supplied is incomplete, misleading, or inconsistent.

The customer is responsible for selecting a unit or service suitable for their needs. We do not provide legal, insurance, or valuation advice. Any estimate of size, duration, or cost is based on the information supplied at the time of booking and may be revised if the facts change. Where a booking is made on behalf of a company, the person making the booking confirms they are authorised to bind that company.

Access arrangements, move-in dates, key collection, codes, or entry instructions will be provided once the booking has been accepted. You must follow all site rules, security procedures, and reasonable instructions given by our staff or agents. We may amend operational procedures where necessary for safety, compliance, or service efficiency, provided such changes do not materially reduce the core service purchased.

Payments

All fees must be paid in accordance with the pricing and billing terms stated at the time of booking or in the service agreement. Unless expressly stated otherwise, charges are payable in advance and must be received by the due date. Payment methods accepted may vary from time to time. If a payment is declined, reversed, or not received, we may suspend access to the storage service until full payment is made.

Prices may include storage rent, deposits, administrative charges, cleaning fees, late payment charges, or other service-related costs where these are clearly disclosed. We may increase charges by giving reasonable notice, particularly where a booking rolls over into a new charging period. If you do not agree to a price increase that applies to a continuing service, you may be entitled to end the arrangement before the new price takes effect, subject to any applicable notice requirements.

Where a deposit is taken, it will be held and used in accordance with the stated conditions. Deductions may be made for unpaid fees, damage caused by the customer, cleaning, disposal, or other costs arising from breach of these terms, provided those deductions are reasonable and supported by evidence. Any balance remaining after lawful deductions will normally be returned within a reasonable period following termination or vacating of the unit.

Cancellations, Amendments, and Termination

You may request a cancellation or amendment of your booking in writing. Whether a fee applies will depend on the stage of the booking, the notice given, and whether any service has already been provided or reserved exclusively for you. Where the law requires a cooling-off period or other cancellation right, that right will apply. Outside any mandatory rights, cancellation charges may be charged if we have already allocated resources or incurred costs.

We may cancel, suspend, or terminate the service with immediate effect if you materially breach these terms, fail to pay sums due, provide false information, store prohibited items, or present a health, safety, security, or legal risk. We may also end the arrangement if required by law, regulation, court order, or insurer instruction. In non-urgent cases, we will normally provide notice where reasonable.

On termination, you must remove all items by the agreed end date and return any access devices, keys, or passes where applicable. If goods are not collected within the required period, we may charge continued storage fees, arrange disposal where permitted by law, or take other lawful steps to recover outstanding amounts. Any action taken will be proportionate and consistent with our legal obligations.

Customer Responsibilities and Acceptable Use

You must ensure that all items placed into storage are lawfully owned by you or that you have the right to store them. You must not use the storage unit for any illegal, fraudulent, or dangerous purpose. The space must not be used as a place of business open to the public unless we have specifically agreed otherwise. Any storage arrangement must comply with fire safety, environmental, and security requirements.

It is your responsibility to pack, label, and secure items appropriately for storage. We do not accept responsibility for items that deteriorate because of inadequate packaging, inherent defects, temperature sensitivity, moisture, mould, pests, or ordinary wear and tear. You should not store cash, jewellery, important documents, perishable goods, animals, plants, firearms, explosives, weapons, or any item prohibited by law.

You must also comply with any instructions relating to access times, loading bays, vehicle movements, maximum load limits, and health and safety rules. Any damage caused by you, your employees, contractors, or visitors may be charged to you. You are responsible for ensuring that anyone acting on your behalf understands and follows these conditions.

Waste Regulations and Prohibited Materials

Westgreen Storage operates in accordance with applicable waste regulations and environmental laws in the UK. You must not deposit waste, hazardous waste, clinical waste, electrical waste, chemical substances, oils, asbestos, gas cylinders, or any material requiring special handling unless we have expressly agreed in writing and all legal requirements are met. The storage service is not a licensed waste disposal facility unless expressly stated.

If you leave behind rubbish, contaminated materials, or items that must be treated as waste, you may be charged for removal, sorting, treatment, transport, disposal, administrative time, and any third-party costs. We may report unlawful disposal to the appropriate authorities where required or appropriate. You are solely responsible for ensuring that any disposal or storage of regulated materials complies with current legislation.

Where items stored become waste through abandonment, damage, decay, or contamination, we may handle those items in line with legal requirements and our reasonable commercial practices. We will act proportionately and may seek your instructions where feasible. However, where there is a risk to health, safety, the environment, or the integrity of the premises, we may remove, isolate, or dispose of the item without delay if necessary and lawful.

Liability and Insurance

Storage involves inherent risks, and you are encouraged to obtain adequate insurance for the full replacement value of your goods. Unless we expressly agree in writing to provide insurance cover, you remain responsible for arranging your own protection. Any insurance we may mention or facilitate is subject to its own terms and exclusions and does not replace the need for your own policy.

To the fullest extent permitted by law, we are not liable for loss or damage arising from events outside our reasonable control, including theft, vandalism, fire, flood, extreme weather, utility failure, pest activity, civil disorder, or acts of third parties, provided we have taken reasonable steps consistent with our obligations. We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data unless such exclusion is prohibited by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Where we are found liable for direct loss or damage to your property, our liability will be limited to the lesser of the proven loss or the amount recoverable under any applicable insurance or contractual cap stated in the service agreement, except where the law provides otherwise.

We are not responsible for goods that are wrongly packed, improperly declared, or stored contrary to our instructions. You accept that the storage environment may not be suitable for highly sensitive, fragile, perishable, or temperature-dependent items unless we have agreed a specific controlled service in writing. You should inspect your goods periodically and notify us promptly of any issue that may affect their condition or security.

Access, Security, and Site Conduct

We may operate access controls, CCTV, alarms, staff checks, and other security measures. These measures are designed to reduce risk, but they do not guarantee complete protection. You must keep access codes, keys, and login details confidential and notify us immediately if any security device is lost, stolen, or compromised. We may disable or replace access credentials for operational or security reasons.

All customers and visitors must behave respectfully and safely while on the premises. Smoking, open flames, tampering with safety equipment, unauthorised photography of restricted areas, and interference with other customers’ goods are prohibited unless we have given written permission. We may restrict access where necessary to protect people, property, or operations. Repeated or serious breach of site rules may result in termination of the service.

If we reasonably believe a unit contains prohibited, dangerous, or abandoned items, we may inspect, secure, relocate, or isolate the contents to the extent permitted by law and our agreement. Where urgent action is required to protect health, safety, property, or compliance, we may act without prior notice. Any associated costs may be charged to you where those costs arise from your breach or the lawful exercise of our rights.

Governing Law

These terms and any dispute or claim arising from or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise or where another jurisdiction is required by applicable legislation. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

By using Westgreen Storage, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms are intended to be clear, fair, and commercially reasonable while reflecting the practical requirements of a modern storage service. If a dispute arises, both parties should first attempt to resolve it promptly and in good faith before taking formal action.